Contact support
Email [email protected]. Include the game name, app version, device and operating-system version, and what happened. For browser problems, include the browser name and version. Tell us the steps that reproduce the issue and any exact error message. Screenshots are useful if they do not contain private information.
Do not send passwords or payment-card details.
Where can I play?
CrownSnap is designed for iPhone and iPad. Check the App Store for current availability and system requirements. Android, macOS, and Windows are coming soon.
Do I need the internet?
Local matches and campaign play work offline after installation. Downloading the game, buying or restoring Premium, checking purchase status, and using Game Center may need a connection. You do not need a CrownSnap account to play.
How do I restore a purchase?
Sign in to the same store account you used to buy it. Connect to the internet and choose Restore purchases on the game’s purchase screen where available. If it is still missing, send support the game version, platform, and the purchase status shown by the store. Redact unrelated details from any receipt.
Restoring a purchase restores access to that purchase; it does not restore a deleted local save.
How do I request a refund?
The store that charged you handles its refund process. For an Apple purchase, follow Apple’s refund instructions. Eligibility depends on the store and applicable law; support cannot promise that a request will be approved.
Where is my progress?
Progress and preferences are stored on the device or browser where you played. Clearing site data, removing app data, or changing devices can remove access to a local save. Game Center does not synchronize CrownSnap progress. Support cannot recover a save it never received. Check your own exported saves or device backups, if any, before reinstalling.
How do I reset or delete local data?
For a single setting, change it in the game’s settings. To remove all local data, use the operating system’s app-storage controls or your browser’s site-data controls. This can permanently erase progress. Offloading a mobile app may keep data; desktop uninstallers may also leave data behind. Ask support for instructions for your platform if you are unsure. Manage platform backups separately.
Can I play without Game Center?
Yes. Game Center is optional. Manage it in your device’s Game Center settings. Signing out does not delete the local CrownSnap save or refund Premium.